Sarah is a cheerleader. She gets excited about coaching people to focus on discovering, appreciating, and unleashing their own special talents and gifts. This holds true in every aspect of her life, not just in business.
Before taking over as current President and Executive Director for the now non-profit AMBC in 2013, Sarah served as Vice President on the Board of Directors for the former AMPC for seven years, from 2008 to 2013. She has watched the mail and parcel business model change from simple pack and ship stores into full-service business centers and has always striven to keep ahead of the ever-changing market. Her thriving Southern California store--which she owned and operated from 1987 to 2015, when she sold it to go full time as the AMBC Executive director--attributed much of its success to the innovative implementation of over-the-top customer service, ongoing employee training, and the hunger for cutting edge technology.
Sarah develops and teaches AMBC certified classes as well as the AMBC FasTrac™ new owners class. She leads workshops on customer service at conventions and regional events and has done so for well over a decade. She has been honored to represent AMBC as a guest presenter at cross-industry events throughout the United States. Always on the go, she's proud to represent our fine association as she advocates for our robust industry.
With her heart in this industry and her passion for individuals, Sarah's great pleasure is in helping others learn and succeed; her goal is to raise the bar across the board.
Contact Sarah today at firstname.lastname@example.org.
Director of Freight | #FreightGuru
Seeing other stores succeed is what drives Jeff to continually give, give, and give. He goes out of his way to help other stores across the country find new profit centers, strengthen foundations, and grow programs. His joy is in holding someone's hand as he walks them through processing their first LTL freight shipment, and watching them finesse and expand their freight offerings as they grow.
A long-time industry veteran, Jeff's first store (Parcel Room), purchased in 1999 and located in Portsmouth, NH, now grosses well over a million dollars a year. He expanded that store to over 3,300 square feet, has an automated box making machine, and handles multi-million dollar art and antique projects on a regular basis.
Jeff has been an integral part of our association for decades, and currently volunteers as AMBC CFO and Director of Freight. Warmly deemed AMBC's "Freight Guru," he runs PackFreight, an AMBC Freight partner program, and regularly travels to regional and national conventions where he teaches the AMBC Freight certification classes.Jeff’s motto, “Think like a customer, but work like a professional,” has been the battle cry for this long-time AMBC member. His dedication to our industry, heart for fellow store owners, and always-friendly selfless assistance is unparalleled.
Contact Jeff today at email@example.com.
AMBC Board Vice Chair
Director of Social Media | #FahimFix
The phrase, “How may I serve you today?” booms and beams from exuberant, outspoken Fahim day in and day out. He lives to inspire, motivate, uplift, and rejuvenate; to make the mundane extraordinary by providing a remarkable experience at the “Spa of Shipping,” known as the Island Ship Center in Grand Island, New York, which he co-owns and operates with his wife, Seema, and their five children.
Fahim’s heart of service and community mindset are punctuated by his unparalleled personality that lights up a room and engages every single individual to be their best self. Whether he’s teaching a #FahimFix social media seminar at a national AMBC event, speaking at a local school, or working with a client one-on-one, he consistently leaves his audience energized and inspired.
Fahim was born in Mumbai, India, and moved with his family to New York City when he was three years old. He went to school in Long Island and graduated from the State University of New York at Stony Brook in 2002 with an honors degree in Economics and a minor in Business Management. In 2005, he moved with his family of seven and mother to Grand Island where they’ve become pillars in its close-knit community.
As the effervescent co-owner of Island Ship Center, a successful, popular, experienced-based retail shipping outlet, business center, and unique gift store located ten minutes south of Niagara Falls, Fahim and Seema are very involved in AMBC. Fahim is honored to volunteer on the AMBC Board of Directors as Social Media Director. He is also the Vice President of the Grand Island Chamber of Commerce, helping connect other local businesses with social media trends.
Fahim loves being able to live and work on Grand Island, and loves that he’s able to spend a lot of time with his kids during after-school activities. He shares a lot of motivational quotes through his Facebook, Twitter, and Instagram pages and uses plenty of hashtags to keep track of online activity, specifically #KindnessIsContagious and #ExudeExcellence.
In 2015, Fahim was recognized for his involvement with the community by being awarded the Excellence in Education award. But we at AMBC feel that he should also have received the Excellence in Being Excellent award, because he indeed is an inspiration to us all.
Contact Fahim today at firstname.lastname@example.org.
Director of Innovation | #QueenOfRetail
When the AMBC Board of Directors needs a new idea, an out-of-the-box revelation, or a reality check, we turn to our Director of Innovation, Seema Mojawalla. She has a unique viewpoint that is always fresh, forward-thinking, and focused. Her passionate dedication to our industry, association, members, and friends is pure, and she uplifts us all with her tenacious kindness and gentle spirit.
Seema has an eye for merchandising and a passion for finding the perfect products to sell at the Spa of Shipping, Island Ship Center, an experienced-based retail shipping spa located 10 miles south of Niagara Falls in Grand Island, New York, which she co-owns with her husband Fahim. Her retail prowess prompted her fellow board member, Jeff, to dub her #QueenOfRetail, which we all thought sounded more appropriate than #AnchorToFahimsBalloonString.
The oldest of five girls, Seema was born and raised in Mercer County, Pennsylvania; her father, M.M. Ali, immigrated from India and worked for the University of Pittsburgh Medical Center for 30 years before he retired in 2010. Seema completed her education abroad in foreign language. She and Fahim met on a blind date arranged by her cousin in 1996; shortly thereafter, they got married and had five children.
Seema worked full time as a stay-at-home-parent until fully coming on board with Fahim at Island Ship Center in 2013. Every year since, Seema has been credited with increasing sales in the store through her merchandising and sourcing skills. And if co-owning a popular, growing, busy retail shipping spa, raising five exceptional children, and volunteering on the AMBC Board of Directors wasn’t enough, Seema is also the owner of The Henna Salon and the founder of Island Bliss, an exclusive line of natural, handmade body care products.
With energy, talent, and an ability to stay calm in the midst of seeming chaos (or during one of Fahim’s histrionic conference speeches), Seema’s unique visionary approach to in-store design, product placement, and bold new profit centers allows her to sparkle and shine as AMBC’s beloved Director of Innovation.
Contact Seema today at email@example.com.
AMBC Board Chair
Director of Communication | #AskUncleMarty
Uncle Marty is proof that a positive attitude makes a big difference. As a shopkeeper, writer, and business coach, he loves to share what he's learned in business and in life—expressed with his signature optimistic, pragmatic, and ofttimes persnickety point of view.
Marty and his team entertain the locals at Uncle Marty's Shipping Office, a hip, community-focused, full-service business center that he opened in 2011 adjacent to Cornell University in beautiful Ithaca, New York. There, as Co-Founder of the Collegetown Small Business Alliance, Marty works closely with his neighbors to find solutions to local challenges and ensure their one-of-a-kind neighborhood remains exceptional.
Marty volunteers as Board Chair and Director of Communication for AMBC, sharing the AMBC team’s goal as a national non-profit trade association to help each of its members reach their full potential. He’s been honored to be a panelist and speaker at industry summits and events across the country, and both he and his business have been featured in industry publications like FedEx ShipSource®. He was one of the first recipients of the RSi® Master of Retail Shipping Management degree, and his shop was one of the first in the country to become an AMBC Certified Gold Store.
While undergoing treatment and then surviving cancer in his early 30s, Marty discovered that writing was very therapeutic for him. After years as a contributing writer for MBC Today, the mail and business center industry’s leading publication reaching thousands of AMBC members across the country, he’s now the magazine’s editor; his business advice column, Ask Uncle Marty™, is a favorite among readers.
Bearing his Uncle title with honor, it's Marty’s privilege to serve as a cheerful and peaceable voice, leader, advocate, and mentor in his communities and the unique, ever-changing industry he’s been a part of since 1991.
Contact Marty today at firstname.lastname@example.org.
AMBC Board Secretary
Director of Engagement | #NormanKnows
If you've happened upon any of Espresso Mail's social media lately, you've surely seen a video of Norman engaging his customers in conversation ... or engaging his community to become aware of a charitable cause of the month. Norman cares. And it shows on where he focuses his time and energy, and in where he directs his audience's attention.
Norman and his wife Lisa co-own Espresso Mail in West Palm Beach, Florida. Perhaps one of the most unique models in our unique industry, their business marries the business and shipping center concept with a coffee bar, and the result is something incredibly special!
As a former USPS letter carrier, Norman knows the ins and outs of getting packages and mail handled correctly. He previously managed business services for several law firms and financial companies, so he's well versed in "taking care of business." He's a veteran, having served in the 82nd Airborne Division. And, while he loves a good cup of coffee, his go-to drink is a straight shot of espresso.
Norman's outreach, lively spirit of community, and years of experience in our industry make him a perfect fit as AMBC's Director of Engagement. We are thrilled to have him on the team!
Contact Norman today at email@example.com.
AMBC Board Treasurer
Director of Print for Profit | #BoxKingSteve
Efficiency is defined as having “competency in performance,” or being “able to accomplish something with the least waste of time and effort.” This is Steve’s core philosophy, his signature, and his key to success.
Steve’s dad lived life as if there was always a deadline, teaching Steve that time is our most valuable commodity. And Steve, by nature, is not a very patient person. In fact, he’ll be the first to tell you that he’s actually super impatient! But he’s discovered that he must at least show some patience, even if he’s not feeling it—a lesson we all need from time to time. His dad’s example, combined with a profound attention to detail he developed from his background as a sound engineer, has led Steve to always try to find the most efficient ways of doing whatever he’s tasked with.
At Box King, the business Steve and his mom co-own in Springfield, Ohio, efficiency is the key to success. The people he hires, the equipment he purchases, and the services he provides are all geared toward his outlook of how to get his customers in and done so they can move on with their days. His satisfaction comes from the look of relief on his clients’ faces when he tells them, “That’s it. Box King will take it from there.”
Printing is a profit center that Steve has groomed and developed into something truly outstanding at Box King. His knowledge of the space and willingness to share with other AMBC members is exceptional; he’s always lending a helping hand to other members on the AMBC online user forum, AMBC4ME. We’re very grateful Steve now volunteers on the AMBC board of directors as Director of Print for Profit. Not only does he bring countless fresh ideas to the table, but he also brings a spirit of helpfulness and reason that lifts our whole AMBC family to a new level of excellence.
Contact Steve today at firstname.lastname@example.org.
Director of Special Projects - #MACares
Coming from the real estate business, customer service has always been a priority for MaryAnne. For her, it’s not enough just to let a client leave her store happy. She wants them to leave her store knowing that they were seen, heard, and treated with the upmost care … because caring is what MaryAnne does best!
MaryAnne, her son Tony, and their dog Major have been running Coastal Postal in San Clemente, California, since 2011. They adore their close-knit community and all (especially Major) love the beach that’s just down the street. Their business is much more than just a shipping counter, but rather a community hub where neighbors become friends, problems are solved, and charitable causes are always supported.
Since coming into this industry, MaryAnne has learned the value of mentors. She feels that she would have never made it alone and accredits AMBC and its seasoned members for helping her succeed in this business. Our “Members Helping Members” slogan is very real to her, and she’s made it her mission to return that support and give back as much as she’s able.
As MaryAnne says, “AMBC is my business family and I’m proud to be a member.” Well, we return that sentiment right back to her. She’s been an active, caring, delightful member for years and we are so grateful that she is now volunteering on the AMBC board of directors as Director of Special Projects.
Director of Mentorship | #MentorBarry
Barry is a class act. Anyone who has had the pleasure to interact with him over the years understands right away the characteristics that he unwaveringly projects: gratitude, professionalism, respect, and insight.
Since 2003, Barry has been a member of AMBC and the owner of The Shipping Depot in Allison Park, Pennsylvania. He used all of the AMBC resources available to him in the early years of his career: the magazine, the website, the user forum, and phone calls to the organization when he needed guidance and help. He truly felt like he had a connection with the organization, even though he hadn’t yet met much of the team in person.
By 2014, his business grew to the point he had the resources necessary to allow himself and his wife Kathy to attend the AMBC convention in Los Angeles. That was a life changing experience that he needed to give him a boost to continue to succeed into the future. It was then that he discovered what he had been missing over the years by not being able to attend regional and national events. In Los Angeles, he actually got to meet the board members, the vendors, and other members of the organization. In his eyes, that was the true experience of AMBC. He discovered there was an actual network out there that is willing to help more than he could imagine.
Barry is a strong believer in the organization and the industry as a whole. When presented with the opportunity to volunteer as a board member, his first thoughts were how important AMBC has been to his success. His interests are in the membership of AMBC and becoming a mentor to help others discover the true experience of this fine network. We are so glad he’s joined the board as Director of Mentorship, and know he’ll make a big difference!
Contact Barry today at email@example.com
Director of Operations | #AMBCConcierge
If you've called AMBC any time in the last decade, there's a good chance the friendly voice that answered was Kim's. Indeed, she needs no introduction. She's a friend to each member, and a valued resource for all.
Kim is the glue that holds AMBC together. She runs the office, monitors the phones, answers the emails, manages the AMBC user forum, develops programs, organizes and runs national conventions, regional workshops, and other events, and works closely with vendors, members, and the AMBC Board of Directors and staff to make everything flow smoothly. She's truly amazing at what she does, and continually impresses her coworkers with her efficiency, dedicated work ethic, and tremendous knowledge of our intricate industry and association.
Since joining the AMBC team as Director of Operations in 2008, Kim has done it all. She has years of experience at the counter of Mailboxes and Parcel Depot, which AMPC used as a flagship store and new owner training center in Rockford, Illinois. She was integral in directing the organizations as AMPC transitioned to the new non-profit AMBC, and helped steer the offices through the transition to dual offices in California and Illinois, giving AMBC access to both West Coast and Midwest time zones.
Kim is passionate about customer service and looks for innovative ways to help members navigate the multitude of challenges facing owners in this age of constant change. She looks forward to hearing from you!
Contact Kim today at firstname.lastname@example.org